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Dynamics 365 general forum

Business Process on Opportunity does not advance when clicking stages

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Posted on by Community Member Microsoft Employee

A couple of weeks ago users of our Dynamics 365 8.2 onprem reported that Business Process do not advance to the stage they "click on".

It appears that only by clicking on "Next Stage" can they advance the process, it was not like this before. I also noticed that my javascript function that I hooked up on "onStageChange" of the BPF only triggers when clicking "Next Stage", hence supporting the idea that onStageChange is no longer triggered by clicking on the desired BPF directly.

Does anyone have a solution for this? Found something about disabling and then reenabling the BPFs but this did not help...

Categories:
Other Functionality
Customization / Solutions / SDK and API
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Business Process on Opportunity does not advance when clicking stages

    Hi Tom!

    Thank You, your reply is very much appreciated. I have actually reached out on different forums and gotten similar responses.

    It's so weird, both I (the main developer of the solution) and my two project managers want to remember that we where changing stage just by clicking the stage buttons. Not to mention the users of the system who actually reported it as a bug...

    But I cannot remember coding anything like that nor find any code in the solution that would "hack" the functionality in such a manner.

    So now it just feels like we all just experienced some kind of dream or mass psychosis :)

  • Verified answer
    ThomasN Profile Picture
    ThomasN 3,190 on at
    RE: Business Process on Opportunity does not advance when clicking stages

    Hi Toby, thanks for reaching out.

    In all my years working with Dynamics, since the creation of the BPF the "next stage" button was the only way to advance the stage. There may have been a bug in on-prem, but I have not worked much with on-prem to know for sure. Seems you had customized the eent and that may have altered the experience for users, and when doing the upgrade it reset back to how it should have been.

    Moving to the next stage should be intentional. The reason you can click on the other stages and it not "move the stage" is so users can navigate the business process and enter data as they obtain those answers, not only when they are in that specific stage. It's a better process to have a specific button to move to the next stage. Hope this helps.

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