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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Queue and Queue Items
Service | Customer Service, Contact Center, Fie...
Suggested answer

Queue and Queue Items

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Posted on by Maneesh Sharma 41
When an email is received in a queue, the email record is in Completed Status and is in Read only. Is that a default behavior from D365.
If not, how to not let the status of the Email record as Completed when a mail is sent to a queue ?
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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Queue and Queue Items
    If your email is sent or received, then it will be in the completed state.
    When an email is created in Dynamics 365 but not sent, the status reason will be Draft and the status is not Completed.
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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