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We are experiencing some errors while trying to load the application... for UUI App on V9 onpremise

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Posted on by Community Member Microsoft Employee

Hi,

We have installed the V9 for onpremise and want to start with the UUI by creating an app.

From the moment you want to open it it immediatly throughs an error:

We are experiencing some errors while trying to load the application...
After a while this comes up:
Application failed to load
Technical Details
TypeError: Cannot read property 'addEventListener' of undefined
at http://[server]/uclient/scripts/app.js?v=1.3.163-180928-222232:2520:740
at Array.forEach (<anonymous>)
at http://[server]/uclient/scripts/app.js?v=1.3.163-180928-222232:2520:696
at Object.<anonymous> (http://[server]/uclient/scripts/app.js?v=1.3.163-180928-222232:2520:767)
at o (http://[server]/uclient/scripts/app.js?v=1.3.163-180928-222232:1:519)
at n (http://[server]/uclient/scripts/app.js?v=1.3.163-180928-222232:1:387)
at http://[server]/uclient/scripts/app.js?v=1.3.163-180928-222232:1:1836
at http://[server]/uclient/scripts/app.js?v=1.3.163-180928-222232:1:1840
Did anybody run into this already?
Regards,
Michael

Categories:
Customization / Solutions / SDK and API
Applications and Add-ons
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: We are experiencing some errors while trying to load the application... for UUI App on V9 onpremise

    I had this error on our staging instance too, we had set over both http and https access. Error appears on http not in https.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: We are experiencing some errors while trying to load the application... for UUI App on V9 onpremise

    Hi,

    Yes always on Chrome, latest version, starting from a clean organisation, creating a default app and it throw this error.

    We have reached out, they will fix it with the next drop of 9.1 that will be released in a few weeks.

    Regards,

    Michael

  • Verified answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,613 on at
    RE: We are experiencing some errors while trying to load the application... for UUI App on V9 onpremise

    I faced this error in Edge browser today (works fine in Chrome) during a screen share with MS support for another ticket, browser refresh solved the issue. I thought it might be intermittent.

    You see this always? Try another App, if the issue persists - reach out to MS support.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: We are experiencing some errors while trying to load the application... for UUI App on V9 onpremise

    The problem only occurs on Chrome so they didn't test with Chrome.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: We are experiencing some errors while trying to load the application... for UUI App on V9 onpremise

    Hi Johnny,

    Nothing customized, just clean install no customizations, just create an App and it crashes!

    Great QA

    Regards,

    Michael

  • Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: We are experiencing some errors while trying to load the application... for UUI App on V9 onpremise

    Hi,

    This seems the js error from APP. Is there any web resource customization on any Unified Interface App?

    Regards

    Johnny

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