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Hi there
Can anyone advise estimating how many 'calls' ( Incidents/Requests) we could expect on deploying CRM Dynamics to approx. 500 - 2000 users ( excluding new/changes to users and pw resets). Or even better, advise me how many calls a day their IT/Business Service desk receive for a similar size implementation.
Thanks in advance.
I think that would depend on several factors:
- the complexity of the solutìon and process
- the technical abilities of the users
- the users' previous of Dynamics CRM
Do you have any stats from previous deployments in your organisation?
Hi!
I thought you might also be interested in taking a look on how much time your sales people spend on the phone, how many pick-ups and how many accounts or new persons are reached in a certain time period. Liid is a mobile app that tracks calls, emails and meeting to your CRM. They also provide an analytics Dashboard that gives you data of your sales activities. Please have a look at www.liid.com
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