Announcements
No record found.
When multiple previously working Live segments fail simultaneously, the causes are almost always:
Microsoft explicitly notes that complex or previously-valid audience logic can fail to publish after internal updates, even without user changes.
Once a segment enters this “phantom Error” state, there is no UI-based recovery:
❌ Re-running validation ❌ Saving as copy ❌ Editing filters ❌ Removing/re-adding conditions
All fail because the internal segment artifact is already invalid.
This aligns with reports in the Dynamics Community where resolution required Microsoft backend intervention
Open a Severity B or higher support ticket and reference:
Support can:
This is the only way to restore the same segment IDs.
If time-sensitive:
Create entirely new segments
Avoid:
Publish one segment first
This bypasses the corrupted internal definition.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
We are thrilled to have these Champions in our Community!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Gerardo Rentería Ga... 32 Most Valuable Professional
Mallesh Deshapaga 32
Jimmy Passeti 29 Most Valuable Professional
