Skip to main content



No record found.

Dynamics 365 general forum
Suggested answer

Disable interaction with conversation tab

Posted on by 25

I'm looking to block an agent's ability to make changes via the conversation tab unless a certain condition is met.  The closest I have got to achieving this is to edit the dom using jQuery and hide the "Add info and Activities", "More Commands", and "Enter a note...." elements.  However, this is unsupported by Microsoft, and not recommended.  Is there any other options?

I also cannot hide the conversation tab as the agent's should still be able to view it.

All this is needed for time-tracking purposes.


  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,406 on at
    RE: Disable interaction with conversation tab


    The supported way would be to control thi sbehaviour with security role/permission i.e. remove the permissions to create/update for that user.

    Not sure if this will be an exact fit but worth a try.

    Hope this helps.

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 288,459 Super User

Martin Dráb Profile Picture

Martin Dráb 225,783 Super User

nmaenpaa Profile Picture

nmaenpaa 101,148


Featured topics

Product updates

Dynamics 365 release plans