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I'm looking to block an agent's ability to make changes via the conversation tab unless a certain condition is met. The closest I have got to achieving this is to edit the dom using jQuery and hide the "Add info and Activities", "More Commands", and "Enter a note...." elements. However, this is unsupported by Microsoft, and not recommended. Is there any other options?
I also cannot hide the conversation tab as the agent's should still be able to view it.
All this is needed for time-tracking purposes.
Hi,
The supported way would be to control thi sbehaviour with security role/permission i.e. remove the permissions to create/update for that user.
Not sure if this will be an exact fit but worth a try.
Hope this helps.
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