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I have developed CTI adapter for Unified Service Desk. I have a requirement where user wants to click a phone number on the contact page and dial it from the CTI Adapter. Pls. suggest ways to achieve this.
1. We have CTI adapter (soft phone on the right panel) running. It works well with inbound/outbound calls.
2. It is integrated with Cisco Finesse
3. Agent opens up the Search page and finds a contact.
4. Agent clicks the phone number.
5. I want to send this clicked phone number to the SoftPhone hosted control so that i can initiate outbound call. This is where i got stuck.
6. I have injected a javascript on the contact page which allows the double click on the number. When I double click it raises an event using
window.open("event");
The event CTIClick2CallEvent is raised and i can see it in the debugger. But actions call (CTIClick2CallActionCall) associated with this event is not called.
Both event and actions call are associated with the hosted control CTISoftPhone (right panel) which i wrote.
If there is any better approach to handle this scenario, pls. suggest.
Thanks,
Sukhadeo.
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