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Hi there.
I have a flow which uploads all attatchments from an email to a sharepoint site, however this does not trigger when the users manually set the field "Regarding" on an email to an actual incident/case ?
Do anybody know what entity I have to look at to catch this?
Hi DuckyDev_IU,
You mean the flow can't be trigger when the regarding field of email has been changed.
It's so strange, my flow can be trigger in my test.
Note: after creating the flow, you need refresh email view page to test it.
Damn, I must have deleted that paragraph without knowing it.
So the big issue is that some emails will land in a queue, however some of thoose emails are regarding a case/incident ( this happends because of the user of the system which is out of my hands). These email then need to be set regarding a case/incident. But changing the regarding field does not trigger the flow.
Hi,
Queue? It seems that you did not mention in your previous description.
Can you share screenshots of the flow you created if possible?
I would also assume that this would work, however the flow is not triggered when a Item in the queue is set regarding an incident/case
[quote user="Leah Ju"]Hi DuckyDev_IU,
You can set flow as following screenshot:
To get the type of the field regarding. We must use the following expression:
triggerOutputs()?[‘body/_regardingobjectid_type’]
Result:
Then you can set regarding type as condition, only type is incident can continue:
Hi DuckyDev_IU,
You can set flow as following screenshot:
To get the type of the field regarding. We must use the following expression:
triggerOutputs()?[‘body/_regardingobjectid_type’]
Result:
Then you can set regarding type as condition, only type is incident can continue:
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