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How to trigger a flow when an item has been set "regarding" to an incident/case !

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Posted on by DuckyDev_IU

Hi there.
I have a flow which uploads all attatchments from an email to a sharepoint site, however this does not trigger when the users manually set the field "Regarding" on an email to an actual incident/case ?
Do anybody know what entity I have to look at to catch this?

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Hi DuckyDev_IU,

You can set flow as following screenshot:

To get the type of the field regarding. We must use the following expression:

triggerOutputs()?[‘body/_regardingobjectid_type’]

Result:

Then you can set regarding type as condition, only type is incident can continue:

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DuckyDev_IU 40 on at

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I would also assume that this would work, however the flow is not triggered when a Item in the queue is set regarding an incident/case
[quote user="Leah Ju"]
Hi DuckyDev_IU,

You can set flow as following screenshot:

To get the type of the field regarding. We must use the following expression:

triggerOutputs()?[‘body/_regardingobjectid_type’]

Result:

Then you can set regarding type as condition, only type is incident can continue:

[/quote]

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Hi,

Queue? It seems that you did not mention in your previous description.

Can you share screenshots of the flow you created if possible?

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DuckyDev_IU 40 on at

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Damn, I must have deleted that paragraph without knowing it.

So the big issue is that some emails will land in a queue, however some of thoose emails are regarding a case/incident ( this happends because of the user of the system which is out of my hands). These email then need to be set regarding a case/incident. But changing the regarding field does not trigger the flow.

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Hi DuckyDev_IU,

You mean the flow can't be trigger when the regarding field of email has been changed.

It's so strange, my flow can be trigger in my test.

Note: after creating the flow, you need refresh email view page to test it.

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