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Dynamics 365 Community / Forums / Dynamics 365 general forum / Workflow supposed to t...
Dynamics 365 general forum

Workflow supposed to trigger on change of Contact field, but isn't

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Posted on by ishraqiyun77 150

In a nutshell, I have an email form that is sent out for Contacts to RSVP to an event. They select "Yes" or "No" and it populates an RSVP field in the Contact form.

I have a workflow that looks for changes on this field (two choice field) and is supposed to trigger creating a record in a custom entity called "Product Attendee" if they respond with "Yes". For whatever reason, it isn't getting triggered and I'm not sure why. It is active. No logs in System Jobs related to this workflow. I've tried changing from the email and also just in the Contact form itself thinking maybe going through the email isn't triggering the onChange event. Either way it doesn't work.

Here are some screenshots of how it is setup:

"Record fields change" is set to the RSVP field.

pastedimage1562607239988v1.png

pastedimage1562607431028v2.png

Categories:
Customization / Solutions / SDK and API
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Workflow supposed to trigger on change of Contact field, but isn't

    Hi Ravi Kashyap,

    The workflow works well when changing to real-time workflow. Thank Ravi Kashyap.

    Bests Regards,

    Ly

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Workflow supposed to trigger on change of Contact field, but isn't

    Hi,

    There is nothing wrong in your workflow (based on the screenshot). It is possible that the async process is running slow which is why it isn't triggering the workflow.

    Change the workflow to real time and verify.

    Hope this helps.

  • N Solanki Profile Picture
    N Solanki 55 on at
    RE: Workflow supposed to trigger on change of Contact field, but isn't

    Hi Cjones,

    What is the default value of RSVP field? If it is YES then it will not trigger. I would put it to NO as a default value.

    If you have default value is set to NO or Blank then change workflow to on-demand and test it again. You may be able to spot an issue while executing it agin on-demand. Once it is all working OK then change it back to background execution.

  • Suggested answer
    TylerS.Dev Profile Picture
    TylerS.Dev 725 on at
    RE: Workflow supposed to trigger on change of Contact field, but isn't

    Please check if your email response does in fact update contact's RSVP field.  Also, note that with this design, the workflow might not trigger if your contact RSVP for the second time (if it is already in "Yes", the field might not get update and trigger your workflow).

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