Dynamics 356 Portal with Dynamics CRM 2016 license schema

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Posted on by Hugo G. Morillo

Hello all!

One of my customers still have the Dynamics CRM 2016 licensing model (because they bought all the licenses for 2 years). Now, they have a requirement to use Portal Add-on.

They have the following licensing schema:

Name	Licenses
CRM Online Enterprise	4
CRM Online Professional	10
CRM Online Basic	90

The Portal Add-on doesn't appear in the Dynamics 365 Admin Panel neither in the Subscription Center (for buying).

They created a support case and Microsoft said they have to migrate their licenses to the new Dynamics 365 licensing model, but they don't want to migrate all the licenses because still valids for the next two years.

What do you think is the best approach to resolve this?

Thanks in advance.

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Guido Preite 54,073 Moderator on at

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RE: Dynamics 356 Portal with Dynamics CRM 2016 license schema

I think you can still buy the Portal license separately (the price maybe will be around 500$/month for the instance) but you need to confirm with MS.

An alternative is to activate a new dynamics 365 tenant that comes with a portal included and you setup a synchronization between the two tenants