Portal Knowledge Base Articles - sort order

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Posted on by Mark.Fletcher

Hi,

We make use of Categories for our articles in our Customer Self-Service Portal.

On the Knowledge Base Home page, our categories are listed as we want (in accordance with the sort order set against each category).

However, when drilling into the category it shows related articles, but they seem to be in KA Number order. We want them alphabetical by Article title.

I think I need to tweak the Category Details Web Template, but don't quite know where to start!

I assume it will be the addition of an "Order by" somewhere?

If anyone can help it would be appreciated.

Many thanks,

Mark

Categories:

Customization / Solutions / SDK and API

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cloflyMao 25,208 on at

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RE: Portal Knowledge Base Articles - sort order

Hi Mark,

If you had found the answer resolved your issue, please kindly mark as verified, it would be greatly appreciated.

Thanks,

Have a good day. :)

Regards,

Clofly
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Mark.Fletcher 50 on at

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RE: Portal Knowledge Base Articles - sort order

Hi Clofly,

Your supplement provided the answer.

Updated the default value in the Category Details Web Template:

<order attribute="articlepublicnumber" descending="false" />

to read:

<order attribute="title" descending="false" />

Result!

Thanks
cloflyMao 25,208 on at

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RE: Portal Knowledge Base Articles - sort order

Hi Mark,

From a previous thread below:

https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/234082/portal-liquid-undefined-functions-on-customer-self-service-demo?pifragment-97030=1#responses

It seems that system default 3 sort top, recent, popular couldn't be changed.

If you would like to make a custom "Order by" for your published knowledge articles,

you could instead write your own fetchXML with sort type you like with Liquid JS (a javascript template engine used on Portal page) tag to render custom result on Portal page,

then hide the default section.

and due to you said you want to change Knowledge Base Home page, so my example is based on the KB Home page.

code:

<div>

{% fetchxml my_query %}

<fetch version="1.0" mapping="logical" count="10">

<entity name="knowledgearticle">

<attribute name="title" />

<order attribute="title" />

</entity>

</fetch>

{% endfetchxml %}

<h3 style="padding: 7px">Knowledge Articles order by title</h3>

{% for result in my_query.results.entities %}

<div name="content" style="padding: 7px;font-size: 16px; clear: both;">

<span> {{ result.title | escape }} </span>

</div>

{% endfor %}

</div>

> You could build fetchXML in Advanced Find

> Tutorial:

http://dyn365apps.com/2017/09/14/dynamics-365-portals-liquid-templates-part-3-retrieve-data-using-fetchxml/

https://colinvermander.com/2017/04/17/dynamics-365-portals-use-liquid-to-return-json-or-xml/

https://dynamics365authority.com/Blog/d365-crm-portal-retrieve-data-using-liquid-templates-and-fetchxml

> Be sure that the entity you want to retrieve is available on your web page.

Supplement:

HI Mark,

It seems I misunderstood the page you refer,

Does your Category Detail page mean below ?

If so, now that you've found the Category Details Web Template,

then just modify the order by attribute to any specific field(set it "title" if you would like to sort them by title) of knowledgearticle entity in fetchXML:

Regards,

Clofly