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Invoice unable to delete due to workflow error

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Posted on by LS-27022052-0

All,

I have a pending invoice that failed 3 times the workflow, and now we are unable to do any edits or delete the invoice from the system. We decided just to create a new one and post the invoice. However, the original one is still in the system because the delete option is /Greyed out/.

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Frank Hamelly | MVP... 46,633 Moderator on at

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Can you cancel or recall the workflow? If so, you should be able to delete the invoice afterward.
André Arnaud de Cal... 307,097 Super User 2026 Season 2 on at

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Hi,

In addition to the question from Frank, can you also share the error details for this workflow instance?
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Bharath jain 1,584 Super User 2026 Season 1 on at

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Hi,

If there is a issue in workflow, you can recall the workflow and delete the transaction.

Regards,

Bharath Jain
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Abhishek Verma 47 on at

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Hi,

If you have issue in workflow, restart the AOS services and validate your batches set for workflow. if workflow batches are good then recall your record and try to delete it.

I too agree when you encounter with this kind of issue, it is better to attached the screen in reported issue

Best Regards,

Abhishek V
LS-27022052-0 17 on at

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The cancel or recall option in the workflow is greyed out, the same with the delete option. Screenshots:
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Frank Hamelly | MVP... 46,633 Moderator on at

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Do you have System admin rights? A System admin should see a Cancel button as well in Workflow history.
LS-27022052-0 17 on at

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Hi Frank, Yes I have system adm rights. I even asked the supplier to check on their site if they were able to delete the invoice or do something about it, but they can't either delete or recall the workflow, and on their site is showing as "In Review".

Screenshot from supplier's site:
André Arnaud de Cal... 307,097 Super User 2026 Season 2 on at

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Hi,

As the invoice has the status 'In review', the delete option is not available. Are you sure all running workflow instances are canceled?

If there is no running instance, you can ask the partner to create a custom script to update the status. Thereafter the pending invoice should be possible to be deleted.
Frank Hamelly | MVP... 46,633 Moderator on at

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You mention Supplier. Is this an invoice submitted via Vendor collaboration portal?