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Customer Service forum

Voice of the customer reports - how to see all responses

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Hello! I am testing Voice of the Customer to see if this is something we can utilize in our environment. I made a sample survey with various question types to see what responses look like / how it works, etc.

In reports, (Summary report, all records) the challenge I am running into is for the "Short Answer" (and presumably long will have similar problems). I can't view the answers unless I go into each individual response (not helpful). If I open it up in a summary report, I can click on the question but it doesn't show me any of the responses - it's just blank. 

6663.summary-report-short-answer-empty.JPG

How do I get all of those short answer / long answer responses in 1 space for easier / deeper analysis?  Any insight into this would be quite helpful. :) 

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