Not able to work on AdvanceFind

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Posted on by Ishan Sharma

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Hi all,

I was trying to do an advanced find in CRM and got the following error message encouraging us to contact our administrator or contact Microsoft Support. I tried going to the 365 community page but it seemed to be a dead link.

7633.error1.JPG

Thanks in Advance!
Ishan Sharma

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Customization / Solutions / SDK and API

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Ishan Sharma 308 on at

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RE: Not able to work on AdvanceFind

Yes, I have put one more filter statecode = Active and it is still taking too time to much time to load and there are only 2 columns "fullname, telephone1" selected in view
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gdas 50,085 on at

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RE: Not able to work on AdvanceFind

This might be the case ,me too suspecting the same . BTW , FetchXML returns 5000 records at a time, so this is not expected behavior .Did you tried to put some another filter and minimize the columns in the view?
Ishan Sharma 308 on at

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RE: Not able to work on AdvanceFind

Hi All,

What i am thinking is this error comes due to Time Out

When i run my below query it takes time(more than expected) to load, then sometime it shows the records or some time it throw the above error.

My user has System Admin role. it is not showing this error all the time but sometimes this error shows when i execute my query. Also it takes a lot of time to load

Do you guys know what could be the reason? and How we can resolve this?

Thanks,
Ishan
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gdas 50,085 on at

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RE: Not able to work on AdvanceFind

Hi Ishan,

Are you getting this error for all record types or particular entity ?

Make sure you have sufficient access for the entity . You need to have the access of saved views -

community.dynamics.com/.../291440

In addition try with different user login , system admin or another security role assigned user.
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RaviKashyap 55,410 on at

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RE: Not able to work on AdvanceFind

Hi Ishan,

Try different browser/ incognito mode. Also check if this is happening for all entities and for all users including system admin). If still doesn't work then, contact Microsoft support directly as they can check the actual error behind it. Assuming you are CRM Online.

Hope this helps.