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Dynamics 365 Community / Forums / Dynamics 365 general forum / Dynamics 365 App for O...
Dynamics 365 general forum

Dynamics 365 App for Outlook tracking (people) icon missing

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Posted on by kcpacker85 160

I recently installed the new Dynamics 365 App for Outlook.  When I track an email message to a CRM record it works great but I'm not seeing the tracking icon 1.png anymore on the email to indicate to me the email has been tracked.  This always worked when I had the full client installed, but looks like a limitation of the lightweight app.  Has anyone else seen this and been able to resolve the issue?  I can't tell if it is out of box functionality or a bug with my app.

If this is a limitation of the lightweight app then I am going to uninstall it.

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I have the same question (0)
  • Max B. Profile Picture
    Max B. 10 on at

    We're facing the same issue. I believe it's not implemented (yet) for the Dynamics App for Outlook. 

    Actually this feature is quite important for our users. The missing icon makes it very hard for our users to figure out which email is already tracked and which one not. This actually made us go back to the old Outlook client.

    Dear Dynamics-Team: Please add this feature back, then we will be happy using the new client :)

    Cheers, Max

  • Douger Profile Picture
    Douger 45 on at

    Me too!

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at

    Hi everyone,

    A great workaround to this problem is conditional formatting to emails in your inbox based on the tracked status in Dynamics 365. This article teaches you how to implement an effective way of knowing the tracking status of your emails.

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