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Unable to remove account records

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Posted on by 308

Hi all,

I am not able to remove Account record. Following error is showing

accounterror.JPG

My user has Sales Manager role but He has Delete privilege but still not able to delete account record

salesmanagerrole.JPG

Anyone know why it is coming and how can I resolve this. I have also checked that the user can delete it if he has System Admin role

Thanks in Advance,

Ishan Sharma 

  • Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Unable to remove account records

    Haha! :)

  • Verified answer
    Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: Unable to remove account records

    Hi Ishan,

    From your error screenshot sharing, 'missing prvReadmsdyn_requirementresourcepreference privilege'. The issue should be due to the 'Requirement Resource Preference' Entity.

    I agree with Priyesh that pls give read and delete permission to this entity Requirement Resource Preference Entity as there is a relationship between Accounts and Resource Requirement entity.

    And the Sales Manager role doesn't have any permission for Resource Requirement entity. The current user having Sales Manager role doesn't have permission on that entity, the user will not be able to perform action on its related entity records which cause the above issue.

    For your reference.

    Regards

    Johnny

  • BusyIntelligence Profile Picture
    BusyIntelligence 560 on at
    RE: Unable to remove account records

    :) Priyesh, we were typing at the same time I guess. Sorry.

  • Verified answer
    BusyIntelligence Profile Picture
    BusyIntelligence 560 on at
    RE: Unable to remove account records

    Hi Ishan, it looks like the user needs Read privilege on the entity Requirement Resource Preference. You should give that permission on the Custom Entities tab of the role maintenance.

    This is part of the Project Service App where at account level a preferred resource can be maintained.

    Good luck!

    Maurits

  • Verified answer
    Priyesh Profile Picture
    Priyesh 7,392 User Group Leader on at
    RE: Unable to remove account records

    Hi Ishan,

    Looks like the privilege missing is Read on the system entity Requirement Resource Preference. See screenshot below - 

    reqPreference.png

    Please provide the privilege as I provided for Read (green dot).

    Hope this helps.

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