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Service | Customer Service, Contact Center, Fie...
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Product Lines of Posted Invoice from Work Order

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Dear All,
 

Once an invoice is posted from a Work Order, the Select Product field on the invoice product lines is defaulting to Write‑in, and the product name is also appearing as Write‑in Product. In addition, the product Unit of Measure (UoM) is not being populated.

Please advise how and where this behavior can be configured so that invoice lines are created using the actual product lookup value instead of write‑ins.

This configuration is important for us to accurately analyze the list of invoices generated for each product.

 
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