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Dynamics 365 Community / Forums / Dynamics 365 general forum / Contact Field Disappea...
Dynamics 365 general forum

Contact Field Disappears on Incident Form Reload in Dynamics 365

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Posted on by danimr
When I create an incident in Dynamics 365, I fill in the contact field (responsiblecontactid) in the incident form, and this data appears correctly in the database. The issue arises when I reload the page; the contact no longer appears visually, even though it is still present in the database. The same happens if I access the incident directly through its link. However, if I access it organically by navigating through the list of incidents and then clicking on the specific incident, the contact does appear. This happens in both the test and production environments. What could be causing this?
 
 
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Dynamics 365 general

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