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Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Facing Issues in Workf...

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Facing Issues in Workforce Management- Required Urgent help

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Posted on by CU10060624-1

Hi, I am configuring Workforce management in D365 CRM- Few things I am not able to understand.

First thing is the sequence what to configure first?

I have configured resource skills, categories etc for agents.
I have configured forecasting.

I have configured capacity planning (but I am not able to run that job- The status is in draft) how can I run that??

What next steps should I do to complete the cycle ?

Kindly find the two screenshots and suggest what next steps should I perform ??????

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