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5Hi there
Platform: MS Dynamics Customer Service
Email: Exchange Online (365)
I've just configured my first MD Customer Service portal with still much to learn. I can now successfully receive email request for support which create a case ready to go. However, and I'm not sure what step I missed. The system accepts any messages sent to the nominated email address and creates a case. The case number is then retuned in auto reply.
There is meant to be an approval process, which is where I am getting lost. What I would ideally like to do is create list of approved domains where:
- Any email address ending in the approved domain is accepted
- Any message from a non - approved email is sent an auto reply to that affect. This would be a once only reply
- Approve any email address before the case is created
I appreciate I may be asking a bit much here... :)
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