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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Reopen Opportunity But...
Customer experience | Sales, Customer Insights,...
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Reopen Opportunity Button Not Working in Dynamics 365 Sales

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Posted on by SR-02080227-0 117

Hello Dynamics 365 Community,

I am currently facing an issue with reopening an opportunity in Dynamics 365 Sales. The opportunity is marked as "Completed," and I need to reopen it. I have found the "Reopen Opportunity" button, but when I try to use it, it does not work.

Here are the steps I have already taken:

  1. Navigated to the "Opportunities" section in the Sales Hub sitemap.
  2. Selected the "Closed Opportunities" view to display all closed opportunities.
  3. Selected the opportunity I want to reopen and clicked the "Reopen Opportunity" button, but it does not change the status.
 

Could anyone provide guidance on how to successfully reopen the opportunity? Any help would be greatly appreciated!

  • SR-02080227-0 Profile Picture
    SR-02080227-0 117 on at
    Reopen Opportunity Button Not Working in Dynamics 365 Sales
    I have identified that the problem is originating from the vendor customization. Could you please guide me on how to check which parts, solution, and layers I should investigate? 
  • Suggested answer
    Muhammad.Affan Profile Picture
    Muhammad.Affan 4,620 Super User 2025 Season 1 on at
    Reopen Opportunity Button Not Working in Dynamics 365 Sales
    Hi There,
     
    It is working on my end.
     
    Referring to the threads below it a good idea to open a ticket with Microsoft:
     
     
    Refer this link if you need help on opening a ticket for your issue:
     
     
    Thanks
    Affan
    If my suggested answer has helped, please mark it as verified.

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