Reopen Opportunity Button Not Working in Dynamics 365 Sales

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Posted on by SR-02080227-0

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Hello Dynamics 365 Community,

I am currently facing an issue with reopening an opportunity in Dynamics 365 Sales. The opportunity is marked as "Completed," and I need to reopen it. I have found the "Reopen Opportunity" button, but when I try to use it, it does not work.

Here are the steps I have already taken:

Navigated to the "Opportunities" section in the Sales Hub sitemap.
Selected the "Closed Opportunities" view to display all closed opportunities.
Selected the opportunity I want to reopen and clicked the "Reopen Opportunity" button, but it does not change the status.

Could anyone provide guidance on how to successfully reopen the opportunity? Any help would be greatly appreciated!

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Muhammad Affan 4,624 Moderator on at

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Hi There,

It is working on my end.

Referring to the threads below it a good idea to open a ticket with Microsoft:

https://community.dynamics.com/forums/thread/details/?threadid=699c1484-f684-4f6f-9aa2-86732459fdc7

Refer this link if you need help on opening a ticket for your issue:

https://community.dynamics.com/blogs/post/?postid=0c41b1f7-ed79-4706-bb21-5195814fb58d

Thanks

Affan

If my suggested answer has helped, please mark it as verified.

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SR-02080227-0 117 on at

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I have identified that the problem is originating from the vendor customization. Could you please guide me on how to check which parts, solution, and layers I should investigate?

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