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Hi,
I got a requirement to change Label on CLOSE PHONE CALL button pop up window, please see below screenshot where I need to change the pop up window close phone call label. I tried using Ribbon Workbench tool but doesn't give me any option there to change it any suggestions??
Hemanth,
What you are trying to achieve is totally not possible OOTB. You an definitely suggest this as an idea to Microsoft, but till that is delivered by Microsoft, I suggest do not use any unsupported way of customizing the Product. It may break other things as well and it may stop working in the future.
If you are working for a customer, then there is always this answer - "No, it is not possible, it is not supported and it may cause errors in your system." I think, if you say this with proper reasoning, you dont have complete these unsupported requirements.
I hope this helps.
Hi Hemanth,
If want to achieve that, you need to build a complete custom html page and perform the operations of status changes and call the Html Webresource on click of the Ribbon Button.
Best Regards,
Surender
Hi
You cannot change that using Out of the box features available.
I have done some digging and found out that the message displayed in the above dialog comes from this resource file - Main_system_library.1033.resx under web resources
"Dialog_Close_Activity_Title":"Close {0 - Place holder for activity display name}","Dialog_Close_Activity_Description":"Do you want to close the selected {0 - place holder for count and activity name}
I have not tried changing this, i do not think its supported, if you have a test environment, you can try changing it but only problem is this message then be reflected on every single activity close dialog as its common for all activities not just for phone call activity.
If you want to go with supported approach, as LeoAlt suggested, you could try contacting Microsoft but i dont think they can help much on this.
Thanks Surender, I need to change only the dialog box. can you provide me some steps to create same kind of button where when users click on the button it gives a dialog box and it should close the phone call when they click ok on the dialog box.
Hi Hemanth,
Is that you want to change the ribbon button display Text? or Label on Popup window?
If it is for ribbon button "Close Phone Call" you need to do the following steps via Ribbon Workbench.
1. Add Phone Call Entity to Ribbon to a Solution.
2. Export the solution so that you can re-import if something goes wrong.
3. As shown below right click the Close {0} button and you see Customise Button(As this is OOB so you need to select to customise it), click that
4. As shown below change Label property as what you want to see.
5. Publish the changes
6. Open Phone Call activity and now you should be able to see the change.
If you looking to change the Label on popup window, I would recommend to create a dialog and perform the operations you want but it is few clicks and no coding involved. But the form will not refresh when you run the dialog, you need to refresh manually to see the changes.
Best Regards,
Surender
Hi Hemanth,
Is that you want to change the ribbon button display Text? or Label on Popup window?
If it is for ribbon button "Close Phone Call" you need to do the following steps via Ribbon Workbench.
1. Add Phone Call Entity to Ribbon to a Solution.
2. Export the solution so that you can re-import if something goes wrong.
3. As shown below right click the Close {0} button and you see Customise Button(As this is OOB so you need to select to customise it), click that
4. As shown below change Label property as what you want to see.
5. Publish the changes
6. Open Phone Call activity and now you should be able to see the change.
If you looking to change the Label on popup window, I would recommend to create a dialog and perform the operations you want but it is few clicks and no coding involved. But the form will not refresh when you run the dialog, you need to refresh manually to see the changes.
Best Regards,
Surender
Hi Hemanth,
I'm sorry that there is no OOB function to do this.
I recommend that you could contact with Microsoft Product Team with Ideas.
Best Regards,
Leo
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