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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Cancelled Sales Orders
Service | Customer Service, Contact Center, Fie...
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Cancelled Sales Orders

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Posted on by DM-02102238-0 2
Hi I am trying to find list of cancelled ( or deleted ) sales orders. Does this exist in BC?
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Dynamics 365 Customer Service
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  • Daniyal Khaleel Profile Picture
    Daniyal Khaleel 764 Most Valuable Professional on at
    Yes , you can track canceled or deleted Sales Orders in Dynamics 365 Business Central (BC), but there are some important differences between canceled and deleted:
    1. Canceled Sales Orders
    Business Central does not really “cancel” a Sales Order in the same way as a document status.
    Instead, you can:
    Change the status of a Sales Order to Closed (manually) if you want to stop processing it.
    Or, more commonly, you create a Sales Credit Memo to reverse/cancel an order that was already posted.
    So in practice, “canceled” is handled either by closing the order or by creating a reversal document.
    2. Deleted Sales Orders
    If someone actually deletes an order, the document itself is gone — BC doesn’t keep it in the order list.
    However, you can track deletions if Change Log is enabled:
    Go to Change Log Setup → enable tracking for Sales Header (and related tables).
    Then check Change Log Entries to see who deleted which order, and when.
    You’ll see the primary key (Order No.) even if the order is deleted.
  • DM-02102238-0 Profile Picture
    DM-02102238-0 2 on at
    Thanks this is very helpful. I need to review the Change Log searching for item because I don't know which customer or sales order it was placed under. I placed a Purchase Order for this item for a sales item, but now that stock is in I no longer see a sales order assigned. All I can think is some one cancelled/deleted/closed the sales order and did not inform me. I am trying to find this order using the item code. Is this possible in BC?
  • NI-08101048-0 Profile Picture
    NI-08101048-0 6 on at
    Hi,
     
    Enable Archiving for Sales Orders (Sales & Receivables Setup → “Archive Orders”) and you will have it, started from today.
     
    If you didnt enable it already there is no records.
     

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