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Replay-to email

Posted on by Microsoft Employee

Hi,

An email to create a case from comes from an online form. The problems is that the email is formated as fallows:

From: abc@abc.com

To: abc@abc.com

Replay-to: actual@requestor.com (person's email who contacted support). This email would need to be used to contact a requestor.

The problem that CRM takes "From" email as a contact person's email. Is any way to extract "Replay-to" email for contact?

Regards,

Jurgis

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  • Suggested answer
    Zap Objects Profile Picture
    Zap Objects 913 on at
    RE: Replay-to email

    This scenario will require custom development.

    You can also try Zap Email Parser App... the app can extract data from email based on parsing rules that have been configured:

    zapobjects.com/.../implementing-email-case-functionality-simple-way-using-zap-email-parser-microsoft-dynamics-365-crm

  • Suggested answer
    diegompc Profile Picture
    diegompc 798 on at
    RE: Replay-to email

    Hi Dziurgis!!

    Here you have all the available fields:

    docs.microsoft.com/.../email

    Regards!!

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