Hi,
An email to create a case from comes from an online form. The problems is that the email is formated as fallows:
From: abc@abc.com
To: abc@abc.com
Replay-to: actual@requestor.com (person's email who contacted support). This email would need to be used to contact a requestor.
The problem that CRM takes "From" email as a contact person's email. Is any way to extract "Replay-to" email for contact?
Regards,
Jurgis
This scenario will require custom development.
You can also try Zap Email Parser App... the app can extract data from email based on parsing rules that have been configured:
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