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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / mb-920 exam questions
Service | Customer Service, Contact Center, Fie...
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mb-920 exam questions

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Posted on by CU19112107-0 8
For MB-280 do we need to read all MB-210, MB-220 and MB-260 or it is part of each one?
Does anyone know any guide other than the Microsoft Learn?
Categories:
Dynamics 365 Customer Service
Dynamics 365 Guides
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  • Verified answer
    Holly Huffman Profile Picture
    Holly Huffman 6,554 Super User 2026 Season 1 on at
    The MB-280 focuses specifically on the skills and knowledge required for the D365 Customer Experience Analyst role. 
    While it is beneficial to have a general understanding of related exams like the MB-210 (Sales), MB-220 (Marketing), and the MB-260 (Customer Insights) - it isn't mandatory to read and understand all of this for the MB-280. 
     
    Each exam focuses on its own objectives. 
     
    The study guide from Microsoft Learn will be a great place to understand the content that Microsoft will test you on during your MB-280. 
     
    I recently passed my MB-800 and the Learn website was KEY to passing! 
     
    Best of luck!  
  • Verified answer
    Kevin Aelbrecht Profile Picture
    Kevin Aelbrecht 34 on at
    MB-210, MB-220 and MB-260 have become deprecated and are replaced by MB-280.
    MB-280 handles the same topics, but the content is much more high-level.
     
    In order to pass your MB-280 exam, you should only consided the content listed on the study guide:
    https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280

    The actual learn content can be found via following links:
    https://learn.microsoft.com/en-us/training/courses/mb-280t01
     
    Thank you for marking this reponse as answered!
  • CU02081134-2 Profile Picture
    CU02081134-2 2 on at

    I am very thankful to Practice Question for providing to quality education which helped me pass my mb-920 exam very first attempt. Thanks 

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