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Keeping "Entered Queue" information on my Tier 1 Dashboard?

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Posted on by Community Member Microsoft Employee

Hi, hope someone could assist me with this please?

With the new CRM update recently rolled out, the Interactive Service Hub has been replaced with a Customer Service Hub which we are getting to grips with. Existing Steams that showed me Cases against selected Queues now have a generic "All Cases in Selected Queues" header which in itself is frustrating.

So I'm updating every Queue Stream with a View. Unfortunately, it means I lose the "Entered Queue" field which some of my team have said its quite handy to see when the Case popped up in their queue to action. Any way to get this appear so I can have my headers and the "Entered Queue" value against each case?

I've attached a screenshot, hopefully this illustrates what I mean?

Categories:

Queues and Routing

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Arun Vinoth 11,613 on at

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RE: Keeping "Entered Queue" information on my Tier 1 Dashboard?

You should submit this idea in experience.dynamics.com/ideas