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Unable to edit categories from the portal knowledge article form in the knowledge article

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Posted on by gowthamtalluri 30

I am accessing knowledge articles from customer service hub. There is a form called "portal knowledge article for interactive experience" in the knowledge article. From this form I am trying to access the related categories from summary tab but, I am receiving error saying you don't have permission to access this info. I am able to access this info from other form "Knowledge article for interactive experience". I have changed couple of security roles but no luck.

Please advice. I have attached screen shot for reference.

2019_2D00_03_2D00_05_5F00_10h42_5F00_13.png_2D00_320x240.png

Categories:
Enterprise Service Settings
Knowledge Management
  • gowthamtalluri Profile Picture
    gowthamtalluri 30 on at
    RE: Unable to edit categories from the portal knowledge article form in the knowledge article

    Hi Johny,

    Thanks, for the reply

    I have access to the related articles and products but I am unable to access related categories from the 'portal knowledge article for interactive experience' form. I am able to access related categories from another form "Knowledge article for interactive experience". I tried giving content level access to me but still showing the same issue. I am wondering I have system admin role in CRM but still getting the error.

    Please advice.

    Regards

    Gowtham

  • Johnny Gong Profile Picture
    Johnny Gong 6,482 on at
    RE: Unable to edit categories from the portal knowledge article form in the knowledge article

    Good day gowthamtalluri,

    From your sharing screenshot and your description , you couldn't only access related categories from 'portal knowledge article for interactive experience' form. 

    Firstly , I wonder whether you could access other related info from this form like 'related articles'/'related products'. 

    If your could access any of them , I would suggest you to check the content access level.

    To assign content access levels to portal users could be referred to the following post:

      https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/manage-knowledge-articles-content-levels#assign-content-access-levels-to-portal-users 

      As the Portal Knowledge Article for Interactive experience form is added content access level in a knowledge article from the Customer Service Hub app:

      https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/manage-knowledge-articles-content-levels#assign-content-access-levels-to-knowledge-articles 

      Hope the above info would help.

      Regards

      Johnny

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