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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Can't associate an ann...
Service | Customer Service, Contact Center, Fie...
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Can't associate an annotation to a case via regarding object

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Posted on by CU14100958-0 8

Hi, I'm developing my ticketing application using Power Apps via a Canvas App. Users have the ability to add notes from the portal, which then flow into the timeline in the Customer Service Hub. However, although they can create notes, they are currently unable to create notes associated with a case because I don't know how to populate the "Regarding Object (Case)" field in the Power Automate workflow. At the moment, I have entered the case ID, but apparently, it is not linking correctly. I have also tried to populate it with OData ID, but this is giving me an error too.  What is confusing me is that, checking out my annotation table on Dataverse, the field "Regarding Object" is filled with the following icon, which is not giving me any information on what value to fill in my flow.

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Dynamics 365 Customer Service
Screenshot 2025-0...
  • Suggested answer
    Tom_Gioielli Profile Picture
    Tom_Gioielli 1,437 on at
    Can't associate an annotation to a case via regarding object
    When populating a lookup field in Power Automate, you provide it with the record GUID and the set name of the table it is pointing to. For a Note (annotation) that is linked to a Case (Incident), it would look like this.
     
    Table Set Name for the Case Table: incidents
     
    Example:
    incidents(2fcbcf1a-e35c-4686-80b0-8a74053882b4)
     
    The whole schema vs set name is a tricky one to get right in Power Automate, added to the fact that both tables you are working with have schema/set names that are different than the display names.
     
    If this answer helped, please consider marking as verified.
  • Suggested answer
    Ramesh Kumar Profile Picture
    Ramesh Kumar 3,501 on at
    Can't associate an annotation to a case via regarding object
    Hi,
     
    I hope below link can help you review the issue
     
     
    Thanks
    Ramesh
     
    If this was helpful, please check the "Does this answer your question?" box and mark it as verified.
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 14,839 Super User 2025 Season 1 on at
    Can't associate an annotation to a case via regarding object

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