web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Security role for editing a RTM email which is live in a journey

(0) ShareShare
ReportReport
Posted on by 7
Hi,
 
I made a security role for working with RTM journeys in Dynamics.
But I can not edit a live RTM email.
 
It works from the moment i want to save the changes by clicking on Finish editing.
But literally nothing happens.
 
What must be checked in the security role for this working?
 
Thanks!
 
Greetings,
Martijn
 
I have the same question (0)
  • Suggested answer
    RudyZhang Profile Picture
    Microsoft Employee on at
    Hi,
     
    Regarding your question about not being able to edit live marketing emails
     
    Based on the description of your issue, our team recommends that you check the permissions of the Activity in the Security Role, as emails are a type of Activity.
     
    You can check if you have added permissions to the Activity in the following way
    your environment -> Advanced Settings -> Security -> Security Role -> your security role -> Core Records Tab

     
    Make sure the privileges of the highlighted entity have been added, please note that the above image is only the privileges we have tested, please assign the specific privileges according to your business details
     
    In addition, our team found a post with a similar problem to yours, the solution to the problem may be helpful to you, the post link is as follows.
    https://community.dynamics.com/forums/thread/details/?threadid=dfb3e2c2-87bf-420d-97c3-d2f3fc12f01d
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Nagaraju_Matta Profile Picture

Nagaraju_Matta 121

#2
ManoVerse Profile Picture

ManoVerse 67 Super User 2026 Season 1

#3
Abhilash Warrier Profile Picture

Abhilash Warrier 66 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans