How to enable SLA for Task table

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Posted on by AmruthaVM

Hi all,

I have enabled SLA option for Task table from settings. There also a SLA Id field in the task table. But when I am trying to create SLA KPI, the KPI field drop down is empty, there is no resolve by KPI column as in the case table.

Do I have to create SLA KPI lookup column in the task table similar to how we do for custom entity?

Thank you.

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Leah Ju Microsoft Employee on at

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Hi Partner,

Yes, you need create a lookup column on the table for which an SLA has to be configured, and relate it to an SLA KPI instance.

Now, you can see this kpi field:

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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Verified answer

Daivat Vartak (v-9d... 7,835 Super User 2025 Season 2 on at

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Hello Member,

You can follow the MS article on enabling SLA along with steps and limitation.

Enable entities for service-level agreements

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/enable-entities-service-level-agreements

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me.

Best Regards,
Daivat Vartak

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