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Customer Insights - Journeys forum

Trouble adding website URL to Whitelist rules in Dynamics 365 Marketing

Posted on by 15

Hello 

I'm pretty new to Dynamics and was having issues adding my URL to the Name field under Whitelist rules. No matter what URL I put in it gives me an error saying "A server error occurred while we were trying to validate the URL. Please close the form and try again." I'm trying to add an eternal form to an existing website. Thank you in advance for any help!

Screen-Shot-2019_2D00_06_2D00_20-at-12.53.00-PM.png

  • Annlees Profile Picture
    Annlees 20 on at
    RE: Trouble adding website URL to Whitelist rules in Dynamics 365 Marketing

    Hi,

    Did you get an answer to your query? If so, please share, as I am having similar issues.

    Thanks

  • Suggested answer
    Vivek_Singh Profile Picture
    Vivek_Singh 385 on at
    RE: Trouble adding website URL to Whitelist rules in Dynamics 365 Marketing

    Hi Samadsh77,

    Thanks for reaching out!!!

    This seems to be some server error. I tried and it is working for me (Below are the screenshots). If the issue persists then I would suggest to create a support ticket for more help.

    Capture-12.PNG

    Capture-12.PNG

    Best Regards,

    Vivek Singh

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Trouble adding website URL to Whitelist rules in Dynamics 365 Marketing

    Hi Samadsh77,

    What text(URL) did you input in the Name field?

    When did this error happen? When your mouse leave the Name field or when you click Save and Close button?

    Have you tried to add another new whitelist rule after close the previous Quick create form? Or even try to create a new form and add a whitelist rule again?

    Regards,

    Clofly

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