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Dynamics 365 general forum

Best approach to build a customer facing portal and a few mobile apps on top of it.

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Hi There,

I have a requirement to build a business application which may have Account Management, Contact Management, Activity Management, Appointments, Emails, Text Messaging, Optionally Whatsapp updates. I want to redistribute this to many business on subscription. I want my subscribers' customers to interact over a portal as authenticated or anonymous users and do things like - manage their profile, have a look at their Customer 360, book appointments to the service provider. Also I want the service providers to have one app and their customers to have another app.

What is the best way to go about it? Shall I go with PowerApps portal on top of CDS and have the mobile apps built in React Native or Shall I buy basic Dynamics365 license and build the portal and apps on top of it? Or should I go ahead with Power Platform altogether?

Your inputs will be deeply appreciated?.

Kind regards!

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