Has anyone encountered an issue where some posts/activities show up incorrectly on the different hubs in Dynamics? We have run into a situation where the wall will have a case resolution or a post that a user has done something but they did not. On the Sales Hub, the correct information appears. On the Customer Service Hub or even a custom built view, the errors appear. Any ideas would be greatly appreciated.
Hi,
If there is a post for certain action then the action ust have happened. It is possible that the users is not responsible for that action but could be some custom code/ workflow running in that user's context which has done that action.
The best way to identify is to actually verify if the action has happened, find the record/ details associated with that action and then figure out related custom code/ business logic which could perform that action. For example, if you got a post saying case closed by User X. Check if the associated case is actualy closed, if auditing is enabled, check the details and see if you can find out anything. Check if there are any workflow/ plugins etc which closes case like a workflow which automatically closes the case once some field is updated (just a thought).
Hope this helps.
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