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Hi everyone,
I'm trying to enable Long-Term Retention for the Microsoft standard Dataverse table msdyn_ocrecording (Recording table used by Omnichannel/Customer Service).
msdyn_ocrecording
I'm following the Microsoft documentation: Enable a table for long-term retention
Environment details:
Issue: After selecting the checkbox, the Save button remains disabled, so I cannot save the change. No validation or error message is displayed.
I'm trying to determine:
Any guidance would be appreciated.
This table is not customizable and it also doesn’t have a parent (cascade) relationship with any other table, so you won’t be able to enable long-term retention on it. In Dataverse, retention can be enabled either directly on a supported table or through a parent table so that it flows to child tables. In this case, msdyn_ocrecording does not fit into either option. Also, this table mainly stores recording-related details like links to audio/video files, timestamps, and conversation references , actual recording files are stored outside Dataverse (usually in Azure). Because of this, it is not a core business table, and typically it doesn’t drive significant Dataverse database growth. So, in most cases, long-term retention is not really required for this table.
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