Login issue / Intermittent database connectivity issue / BC running slow issue on the same day

(5) Share

Report

Posted on by OLIV031206

Hi, I am using Microsoft Dynamics 365 Business Central, recently encountering the following issues, these three issues can happen on the same day, check in admin account showing Business Central is healthy, does anyone have any idea on what is causing these problems? Big thanks!

Issue 1
When users first access BC, error message shown as below, when users refresh, they can access to BC again
Please try again later. If you continue to see this error, provide the information below when requesting support.
You cannot sign in due to a technical issue. Contact your system administrator.

Issue 2
When user using BC (e.g. at invoice page, item page), error message below suddenly pops up out, after clicking OK, it resumes normal
You experienced intermittent database connectivity issues. This could have happened because we rebalanced your resources to provide you with a better experience. If the issues continues, please contact your administrator.

Issue 3
Page running super slow and show message (e.g. general ledger entries)
Working on it

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (6)

Answers (2)

Suggested answer

Suresh Kulla 50,247 Super User 2025 Season 2 on at

Like (1)

Report

Are you using OnPrem or Saas, I would recommend to restart the services you can do that now both on OnPrem and Saas.

Was this reply helpful? Yes No
OLIV031206 42 on at

Like (1)

Report

Using SaaS

Was this reply helpful? Yes No
Verified answer

YUN ZHU 95,748 Super User 2025 Season 2 on at

Like (2)

Report

If you create a new environment, do you have this problem?

If this is a paid, non-customized environment, please try submitting a SR to Microsoft.

PS:

Dynamics 365 Business Central: Where to file bugs ,issues and Questions

https://yzhums.com/20581/

Dynamics 365 Business Central: View the health status and subscribe to notifications

https://yzhums.com/21717/

Thanks.

ZHU

Was this reply helpful? Yes No
Verified answer

Gerardo Rentería Ga... 25,373 Most Valuable Professional on at

Like (2)

Report

Hi, good day
I hope this can help you, and give you some hints.

Business central saas updates at night

Solved: Business Central does not load

Best Regards
Gerardo

Was this reply helpful? Yes No
Suggested answer

Khushbu Rajvi. 20,647 Super User 2025 Season 2 on at

Like (3)

Report

Hope this helps: https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/report-performance-issue

https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/troubleshooting-sql-server-connection-problems

Was this reply helpful? Yes No
Vahid Ghafarpour 12,185 Super User 2025 Season 2 on at

Like (2)

Report

If any of the responses helped resolve your issue, please take a moment to mark the best answer. This helps others in the community quickly find solutions to similar problems.

To do this, simply click the "Does this answer your question?" button on the most helpful response and like the helpful posts. If your issue is still unresolved, feel free to provide more details so the community can assist further!

Thanks for being an active part of the Dynamics 365 Community!

Was this reply helpful? Yes No