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Custom Entity - Insufficient Permissions

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Posted on by 2,811

Product - Dynamic 365 (CRM) Online

Hi Team,

We have a custom entity and whenever we're opening the record of that custom entity, we're getting following pop-up:-

Exception Message: Error_Title_0x80040220

ErrorCode: -2147220960
HexErrorCode: 0x80040220
Error Details: Error_Message_0x80040220

Activity Id: a7c63c76-8e7e-4003-8c57-29269d07b11c

Do you know how to read this message? or how to debug this message? This issue started happening after Omnichannel updated into our environments. Thanks.


  • Zohaib Uddin Khan Profile Picture
    Zohaib Uddin Khan 2,811 on at
    RE: Custom Entity - Insufficient Permissions

    Awesome, your trick solved it.

  • erhan.keskin Profile Picture
    erhan.keskin 2,247 on at
    RE: Custom Entity - Insufficient Permissions

    Hi Zohaib,

    If you can, switch Dynamics to Classic interface, it may show more detail of the error?

    If you cannot find more detail of the error, please check relations of the custom entity for the users if they have enough privilege for relations of a custom entity record.


  • Verified answer
    meelamri Profile Picture
    meelamri 13,188 UG Leader on at
    RE: Custom Entity - Insufficient Permissions


    Please refer to my blog:

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