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In the April 2026 #CRM #Dynamics365 #CommunityCall, Kristine Risbegr presented a detailed session on leveraging #Azure Application Insights to monitor, diagnose, and visualize conversation flows in Dynamics 365 Contact Center, emphasizing its value f
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In his session at the April 2026 #CRM #CommunityCall Microsoft's Marcus Schmidt provided a comprehensive overview of the latest updates and upcoming features in Dynamics 365 Contact Center and Customer Service, highlighting advancements in Copilot in
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In this session from the March 2026 #Dynamics365Community Call, Microsoft's Amira Beldjilali shows how to extend the Sales Agent in Microsoft 365 Copilot to connect with tools like Dynamics 365, Salesforce, and ServiceNow—unlocking smarter, more conn
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In this session from the March 2026 CRM #Dynamics365Community Call, Fortunato Di Donato shares an in-depth look at the #agenticAI vision and roadmap for #Dynamics365 #Sales. The presentation explores how AI capabilities in the platform are evolving—f
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In this session from the February 2026 #,CRM #Dynamics365Community Call, Björn Zahnow and Pauline Kolde explore how #Copilot and #AI agents can extend #Dynamics365 Customer Insights beyond out‑of‑the‑box marketing. Through real-world scenarios and de
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In this session from the January 2026 #Dynamics365Community Call, Dan Gittler, leader of the #Dynamics365 Field Service product, walks through what’s coming next for the platform and how Microsoft is thinking about the future of #FieldService. Dan ou
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In his session at the January 2026 #Dynamics365Community #CRM call, Microsoft MVP and MCT Mike Hartley focuses on a discipline that’s often overlooked until it becomes a problem: accessibility and real-world testing. He shares why he intentionally st
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In his session at the December 2025 #Dynamics365 #CommunityCall, #Microsoft's Ayushman Jain presents recent updates to the MCP server in Dynamics 365, demonstrating how AI agents and LLM assistants can now interact with #CRM data and automate sales w