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Microsoft Dynamics 365
Dynamics 365 Field Service Updates | Dan Gittler | Dynamics 365 CRM Call Guest Spe...
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Microsoft Dynamics 365
Accessibility in AI | Mike Hartley | Dynamics 365 CRM Community Call Guest Speaker
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Microsoft Dynamics 365
MCP Server Updates and AI Agent Integration in Dynamics 365 | Ayushman Jain | CRM ...
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Microsoft Dynamics 365
Creating dynamic contextual notifications | Jonas Schwarzwälder | Dynamics 365 CRM...
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Dynamics 365 Field Service Updates | Dan Gittler | Dynamics 365 CRM Call Guest Spe...

In this session from the January 2026 #Dynamics365Community Call, Dan Gittler, leader of the #Dynamics365 Field Service product, walks through what’s coming next for the platform and how Microsoft is thinking about the future of #FieldService. Dan ou

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Accessibility in AI | Mike Hartley | Dynamics 365 CRM Community Call Guest Speaker

In his session at the January 2026 #Dynamics365Community #CRM call, Microsoft MVP and MCT Mike Hartley focuses on a discipline that’s often overlooked until it becomes a problem: accessibility and real-world testing. He shares why he intentionally st

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MCP Server Updates and AI Agent Integration in Dynamics 365 | Ayushman Jain | CRM ...

In his session at the December 2025 #Dynamics365 #CommunityCall, #Microsoft's Ayushman Jain presents recent updates to the MCP server in Dynamics 365, demonstrating how AI agents and LLM assistants can now interact with #CRM data and automate sales w

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Creating dynamic contextual notifications | Jonas Schwarzwälder | Dynamics 365 CRM...

In his session at the December 2025 #CRM-focused #Dynamics365 Community Call, Jonas Schwarzwälder presents strategies for managing the end-to-end lead lifecycle by integrating Dynamics 365 Customer Insights, Power Platform, and Microsoft 365. He illu

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Case Management Agent in Contact Center | Madhuri Somara | CRM Community Call Gues...

Closing cases shouldn’t be a waiting game. With the latest Dynamics 365 Contact Center update, Case Management Agent (CMA) takes the last mile off your plate, automating follow-ups and case closure with SLA-aware precision and sentiment-savvy logic.

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Integrate CRM and ERP with Dual Write | Johan Persson | Dynamics 365 CRM Community...

Guest presenter Johan Persson explains Microsoft's One Dynamics One Platform initiative, which aims to unify CRM and ERP under a single suite, allowing both to be installed as applications on the Power Platform, while maintaining separate databases a

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Contact Center: Customer Intent Agent | Dian Taylor | Dynamics 365 CRM Community C...

Microsoft MVP Dian Taylor reviews #Dynamics365 Contact Center's new autonomous agents, including the Customer Intent Agent, Case Management Agent, and more. In this session from our recent #CRMCommunityCall, she shows how they transform service opera

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Igniting AI in Sales | Ayushman Jain | Dynamics 365 CRM Community Call Guest Speaker

How is AI reshaping the way organizations approach sales? In this session from September's #Dynamics365CommunityCall, Microsoft’s Ayushman Jain shares insights from his 10+ years at Microsoft and 5 years in #Dynamics365, working across customer insig

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