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Investec has a long history with Microsoft. The firm’s client-facing teams already used Dynamics 365 Sales, Sales Insights, Customer Service, and Customer Insights to manage every step of the customer relationship journey. So as a technology-oriented
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We're excited to share the incredible journey of Build-A-Bear Workshop, a beloved brand that has been adding heart to children's lives since 1997. With over 500 locations worldwide and a strong online presence, Build-A-Bear continues to innovate and
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In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Marketing. Dynamics 365 Marketing enables deep 1:1 personalization in your customer engagement initiatives by seamlessly augmenting...
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In this feature overview video series, we highlight new capabilities included in the latest update to Dynamics 365 Customer Voice. Designing the look and feel of your survey to match your organization’s branding is not only important to make your...
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Gathering data in an efficient, scalable manner is critical to making important decisions, especially when it comes to ensuring success and support for community health workers. DAI deployed surveys from Microsoft Dynamics 365 Customer Voice to ca...
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Anonymous feedback is a common scenario for employee feedback. In this video, learn how to send a survey that excludes collecting identifiable personal information while retaining some general user information for reporting. For more information ...
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Understanding your customers is the cornerstone of building better customer experiences. In this video, learn how to easily send a Microsoft Dynamics 365 Customer Voice survey from any Dynami...
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In this video, we will showcase app profile manager, a new feature for multisession apps like Customer Service workspace and Omnichannel for Customer Service in #Microsoft Power Apps and Dynamics 365. Learn more: https://docs.microsoft.com/en-us/dyna