This information is designed to help you increase your chances of receiving timely and effective answers. If you present your question effectively, you can get good information from people who are knowledgeable about the topic and who are happy to help you.

Search the community

Before posting a new question, search the community. There is a good chance that someone has already asked a forum question, written a blog article, or published a how-to video on the topic you are interested in. In the search box in the upper-right of the side, type your question, keyword, or topic.

Ask a new question

If you searched and did not find an answer to your question, post your own question around that topic to get expert opinions from others in the community. Keep in mind that some questions are more complex than others and may take longer to receive a reply.

Autosuggest

When you type a subject for a new forum question, you will see relevant threads suggested. The search results will return blog articles, or forum threads related to your subject across the community. You can scroll to see the suggested posts and will see the icons to the left of each post indicating verified answers and more. Mouse over the icons to reveal tooltips.

Checklist for writing a question

• Subject Line: Type a concise, brief description of your problem or question. For example: "Create an Audit Report in CRM" or “Removing reporting currency in AX 2012 R2." A subject line that says only "I need help" will not catch the attention of someone who may be familiar with your particular situation.
• Keep subject lines between five and 10 words. This allows for community members to quickly skim through the forum to find answers or offer assistance.
• Description of the post: Describe the problem or question. Getting a resolution to your issue relies heavily on detailing what you need assistance with. Clearly lay out what you need help with and provide enough detail so members don’t have to ask you to elaborate on your question.
• In the description of the post feel free to add images/screenshots and you can edit your post similarly to a Word document with bold, underlined, italicized text, embedded links, and bullet points.
• Be sure to select the correct product version and category filters. For example, if you are on Business Central and have a question about inventory, select “Business Central” and category “Inventory” from each drop-down menu.
• Before you publish, make sure your post is specific, clear, and complete.

Things to avoid when posting a new question

• Do not use forum posts to advertise services, products, or fee-based events, or to post jobs offered, services offered, or jobs wanted.
• Do not post new, unrelated questions in an old thread or a thread you previously created. Please start a new thread for each new question.
• Typing in ALL CAPS is considered "shouting," and seems rude.
• Do not include words/phrases like: “Please Help,” “Urgent,” or “I have a problem.” It goes without saying that everyone posting a new question is seeking some form of assistance so instead, focus on the content of your post.
• Do not post your email address or ask others to post their email in the forums. Instead, send a friend request or a private message to members that you would like to connect with. (This feature is coming soon)
• Do not engage users who are trolling and instead report it. You can contact a site Moderator or contact the Microsoft Dynamics Community Administration Team.