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Do we need to apply the payment to a credit memo to the customer? with what sign in the amount section? should I select the option Document type as "Payment" I tried this saying it should be in negative sign? I am I owing to the customer twice with this?
thanks in advance, please clear my doubts in this scenarios.
Mainly Credit memo is applied to invoice.
if you're posting the 'payment' to a credit memo, in the journal on Document Type field put 'Refund'. If 'Account Type' is 'Customer' then the amount will be positive (Debit), balancing with the Credit from the bank you are paying money from.
Hope that helps.
thank u Robertas, this helped me...
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