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We are having an issue with some of our machines where the NAV client crashes after it is either minimised or not in focus for a period.
This issue only seems to be our laptops with docking stations.
When the Nav window is tried to be re-focused you see the processing circle followed by the application closing with the following 3 entries in the application event log.
Log Name: ApplicationSource: MicrosoftDynamicsNAVClientDate: 10/10/2018 11:10:21Event ID: 0Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: Description:Type: System.ArgumentExceptionMessage: <ii>Value does not fall within the expected range.</ii>
StackTrace: at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.<>c__DisplayClass11_0.<DoRethrowWithCatchException>b__0() at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(Func`1 execute) at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(Func`1 execute) at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(Exception exception, Boolean designMode)Source: Microsoft.Dynamics.Nav.Client.WinClientHResult: -2147024809
----------------------------------Type: System.ArgumentExceptionMessage: <ii>Value does not fall within the expected range.</ii>StackTrace: at Microsoft.WindowsAPICodePack.Taskbar.TabbedThumbnailNativeMethods.SetIconicThumbnail(IntPtr hwnd, IntPtr hBitmap) at Microsoft.Dynamics.Framework.UI.WinForms.FormWindow.SetThumbnail(Bitmap bitmap) at Microsoft.Dynamics.Framework.UI.WinForms.FormWindow.OnDwmSendIconicThumbnail(Size requestedSize) at Microsoft.Dynamics.Framework.UI.WinForms.FormWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)Source: Microsoft.Dynamics.Framework.UI.WinFormsHResult: -2147024809
Log Name: ApplicationSource: .NET RuntimeDate: 10/10/2018 11:10:21Event ID: 1025Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: Description:Application: Microsoft.Dynamics.Nav.Client.exeFramework Version: v4.0.30319Description: The application requested process termination through System.Environment.FailFast(string message).Message: Value does not fall within the expected range.
Stack: at System.Environment.FailFast(System.String) at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoRethrowWithCatchException(System.Exception, Boolean) at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.WinFormsDispatcherUnhandledException(System.Object, Microsoft.Dynamics.Framework.UI.DispatcherUnhandledExceptionEventArgs) at Microsoft.Dynamics.Framework.UI.WinForms.WinFormsDispatcher.HandleDispatcherException(System.Object, System.Exception) at System.Windows.Forms.Application+ThreadContext.OnThreadException(System.Exception) at System.Windows.Forms.Control.WndProcException(System.Exception) at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr) at System.Windows.Forms.NativeWindow.DefWndProc(System.Windows.Forms.Message ByRef) at System.Windows.Forms.NativeWindow.Callback(IntPtr, Int32, IntPtr, IntPtr) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef) at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef) at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32) at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext) at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext) at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunMessagePump() at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunCore() at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(System.Func`1<Int32>) at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(System.Func`1<Int32>) at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.RunCore() at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.Run(Boolean) at Microsoft.Dynamics.Nav.Client.Program.Main(System.String)
Log Name: ApplicationSource: Application ErrorDate: 10/10/2018 11:10:21Event ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: Description:Faulting application name: Microsoft.Dynamics.Nav.Client.exe, version: 10.0.13682.0, time stamp: 0x580f9fe5Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000Exception code: 0x80131623Fault offset: 0x00007ffec5ab6c86Faulting process ID: 0x3908Faulting application start time: 0x01d4607f13ba77dcFaulting application path: C:\Program Files (x86)\Microsoft Dynamics NAV\100\RoleTailored Client\Microsoft.Dynamics.Nav.Client.exeFaulting module path: unknownReport ID: 38caf6d7-bb96-4d07-a741-9aed09045bf7Faulting package full name: Faulting package-relative application ID:
Hi Paul Bishop,
Hope you fine!
I'll recommend you to install a fresh client.
Are you using some kind of session killer for applications.
Do you have any customizations applied, especially any web-services that are periodically used by users?
Thanks for the updates so far:
The issue occurs on a fresh windows 10 install with just the Navision Client installed in this configuration
The issue is "resolved" by disconnecting the external screens - this ofc isn't a solution as the users want to use multiple screens.
We don't have any session killing setup
In this test state we are not even using any AV other than Windows Defender.
The issue does seem to be related to the application loosing track of what screen to display on - the latest Intel gfx drivers are installed.
We are running NAV 2018 CU04 On-Premise and have the same problem with one of our RTC clients. The problem seems to be caused by the Dell D6000 Docking Station. As described above, when we unplug the second monitor from the docking station NAV behaves normally, but with both monitors plugged into the D6000 we have the problem and log entries exactly as described above.
We are using the D6000 with driver 8.5.3361.0 and Intel UHD Graphics 620 with driver 18.104.22.16873
Please let us know any solutions you find.
We updated the display drivers on the machine and the problems stopped.
Another thing you coulld try chaning the DPI Settings on the application on the Comptability Tab of the properties window.
Thank you. That worked.
I changed the DPI settings for high resolution in the Compatibility Tab and let the system overwrite the scale-settings.
I have a Lenovo X1 with Lenovo dock and was experiencing the same exact issue. Changing the DPI settings did the trick. Thank you
Same issue with a Dell XPS 13 on a D6000, changing the DPI settings also did the trick here. Thx.
Customer with laptop connected to dockstation had the same issue, changing the DPI setting appears to have fixed the problem. Thanks!!
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