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I've been working with a (modified) Dutch version of Nav 2017 for my company.
In our SKU's we have specific tick boxes to turn on or off for purchasing and sales. There's one for enabling facturation, creation of orders, etc.
Now we have an issue with disabling the creation of sales orders. Our sales department works on autopilot. They just put in everything the client orders and don't look at whether an article is stopping for sales or not. We indicate this by adding '&&&' to the description of our articles after which they're active until the last stock is gone. I understand this, they shouldn't have to keep track of what is dissapearing from our assortment or getting a replacement and what is still in stock of them. We should do that by stopping the possibility for them to put those articles in sales orders.
Now the issue is the following: We can stop them from selling a certain article by ticking of the "sales order creation" tickbox in the SKU of the article for every location, but by doing so we get errors when Reflex (the program our warehouses use) sends data back from orders they processed which includes said article.
This creates a vicious circle in which we can't turn of the sales order creation for the article, after which our sales department keeps making orders on them that get sent to the warehouses and because of that we can't disable the creation of sales orders.
Is this just bad coding they've done when making this version of nav for us/linking it with reflex, or is there any way for us to just stop the possibility of making sales orders on articles, while still being able to modify and work with existing sales orders on these articles?
This is quite complex scenario to be addressed without looking into the code and make a duly qualified technical AND business process analysis.
With these few lines it is almost impossible to provide one response answer, if there is only one.
Being in your position before, I would discuss this issue with the partner(s) that implemented this solution for you and ask them to review both business process and technical implementation in order to resolve this problem together.
I think this is the best advice that I could give you, using common sense.
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