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One of our users is experiencing a bug in NAV due to display issues. With over 30 users using NAV, only this 1 is experiencing the error.
So every so often when opening a sales quote, the classic client has display issue where the font sizes and menu buttons go big. After this the application crashes.
I have tried changing the high DPI settings but this doesnt work. The user experiences a crash every so often randomly and happens around 4 times.
I ahve also checked to see if NAV is using a high amount of CPU or memory but its not.
Please could someone help? Have attached a screenshot
I would suggest: 1) Delete the .zup file, and if that doesn't work, 2) rebuild that machine. Rebuilding a PC nowadays does not take that long, and may be faster than keep crashing.
The version is not clear, so I cannot remember exactly where the .zup file is, possibly in %appdata%\Microsoft\Microsoft Dynamics NAV, or in worst case install Process Monitor from www.sysinternals.com (will get redirected to a Microsoft website), and then take a trace and search it for .zup, and delete that. .zup contains user-specific filters and customization, so if this .zup file has got corrupt, it could explain why the client crashes for this user on this page.
Hope this helps.
Check this and try to delete any personalization for that user
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