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We ordered a part to a job that had to be returned so we created a Purchase Return Order which, when fully processed, generated a Posted Purchase Credit Memo. Unfortunately, while the quantity is correctly displayed as negative, the “Total Cost ($)” column does not take that negative number into account in its calculation. As a result, the credit is not taken out of the Total Cost. Instead, it’s added to it. The total cost of this job (and any job that has a credit memo applied to it) is incorrectly stated.
Invoice and Credit Memo (cost-5% restock fee) Job Ledger Entries shown
Job Task Lines view showing incorrect total
Is this a Nav bug? Did we do something wrong in our application of the credit memo?
Thank you for posting on the Forum. They key when posting the Purchase Return/Credit Memo is to make sure that the Job Planning Line No is shown and populated. In that way, the return is applied to the original Job Planning Line where the original Usage was recorded and makes sure that the full offset can be completed.
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