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I'm fairly new to the NAV, especially the Sales and Manufacturing modules. I help troubleshoot daily issues and this is one that has come up and I'm looking for the best way to handle it.
We have a damaged return off a pre-assembled base, meaning the individual damaged part that came off that base has never touched our system. It was requested of the end-user to create an SRO for the damaged part, but as far as I'm aware, that requires an Appl. -to Item Entry. What would be the best way to handle this return?
This part that is damaged is it an Item you have on inventory and you assemble it for a finished Item you sold the customer? Is this part begin returned and replaced?
We normally keep stock of this item, they are serialized, and this damaged one will be (likely already done) replaced with a new one. Typically we assemble it onto a motor for a finished item, but in this case, this motor came in pre-assembled from our parent company overseas. So the main issue is that this item and its specific serial number have never been in our inventory and there is no entry to apply the return to. I hope this info helps.
OK. Then the return has no original home ever being purchased. I would create a Sales Return Order for the component and bring into Inventory with a Unit Price of $0.00 (no money going back to customer). The Cost will pull from the Item Card. You Receive and enter the Serial No. You can then Use the Create Return-Related Documents to create a NEW Sales Order to send out with a Unit Price $0.00. This will keep all transactions auditable and tracked.
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