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I've launched a survey three weeks ago, where it collected answers since then. Last week , I checked the answers (export functionality) and they were downloaded seamlessly. Then today, when I wanted to download a new set, out of nowhere, I started receiving a failure message identifying CustomerVoice can't export the survey answers (screen shot provided below)
- I didn't move (or delete obviously) the survey
- no new projects created
- no deadline for the survey completion is set
What I tried:
- signed-out/signed-in - no change
- cleared the cache / launched the survey from an incognito browser - no change
- different computer - no change
Burak Toksoz - thanks for reporting the issue. Please send me your survey details to firstname.lastname@example.org and we will investigate
I'm having the same issue - may I send through the survey details too?
Please send the survey URL to email@example.com and we will investigate.
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