Survey export fails

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Posted on 21 Aug 2020 20:24:02 by Burak Toksoz

Hi All,

I've launched a survey three weeks ago, where it collected answers since then. Last week , I checked the answers (export functionality) and they were downloaded seamlessly. Then today, when I wanted to download a new set, out of nowhere, I started receiving a failure message identifying CustomerVoice can't export the survey answers (screen shot provided below)

- I didn't move (or delete obviously) the survey

- no new projects created

- no deadline for the survey completion is set

What I tried:

- signed-out/signed-in - no change

- cleared the cache / launched the survey from an incognito browser - no change

- different computer - no change

Any thoughts?

Thanks

Burak

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Welly Lee on 02 Sep 2020 at 00:15:49

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RE: Survey export fails

Please send the survey URL to welly.lee@microsoft.com and we will investigate.
braedynlees 5 on 01 Sep 2020 at 23:34:11

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RE: Survey export fails

Hi Welly,

I'm having the same issue - may I send through the survey details too?
Welly Lee on 21 Aug 2020 at 20:29:15

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RE: Survey export fails

Burak Toksoz - thanks for reporting the issue. Please send me your survey details to welly.lee@microsoft.com and we will investigate