Best practices for email marketing
Read these tips to help you protect your sender reputation and maximize the deliverability of your email campaigns.
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I'm trying to set up a automatic email to an event registration/purchase. I know this is done in Marketing > Settings > Event Administration, but as soon as I select 'Yes' for 'Send mail to purchaser/Send mail to event attendee', I get the following error message: An email configuration is required to send email.
Is there any guidance on how to do this?
Thanks in advance! -elisa
Please use the Customer Journey to create these automated emails, the "Automated emails set via event administration" functionality has been deprecated. Here is the documentation for setting up an interaction based customer journey.
PM for Event Management
D365 for Marketing
Have you ever opened Advanced Settings and checked Email Configuration in Settings > System > Email Configuration?
If not, you could try to enable Server Side Synchronization. Then try to Send & Enable Mailbox and check whether issue still exists.
Thanks for your quick reply! If I want to make sure also people outside my original Segment (i.e. invitation email) will also receive a confirmation of the registration, should I add in another dynamic segment along the journey?
Yes, I tried this but did not succeed. I still got the same error. But as Shravan Suri states above that this function has been deprecated, no need to look further.
Thanks :). -elisa
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