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Just finished the activation of the Gamification App, but we are unable to access to gamification.dynamics.com. We haven't received any email from Dynamics as per the online guide "You'll receive an email with additional details, and then you can access your organization's Gamification instance".
When accessing to the gamification portal, we get the following error message:
An error occurred while processing your request.
May I ask the expected time to get the activation done.
First of all, have you ever clean the cache and cookies to login D365 and open the app linkage?
Then you could check your security role and try to use System Administrator to open the App linkage.
In addition, check if your VERSION of Gamification is 2018.9.20, if not, please upgrade your Gamification.
Hope this helps.
Hi Lu Hao,
Thank you for following up on this.
Our O365 Global Admin could activate and access to the Gamification Portal. However, I am unable to access to the Gamification Portal. I've cleaned the cache and cookies, and checked the version.
Checking at the user list, under the User tab in the Gamification Portal, I cannot find my user in the list. Roughly, we have 1700 users imported from CRM into the Gamification Portal. (total users in the CRM instance: 2251)
In the CRM instance linked to the Gamification Portal, I have System Admin and Game Manager security roles assigned.
Is this issue related to the number of users imported from CRM to the Gamification Portal? Did we exceed the maximum number of users to be imported to the Gamification Portal?
Also, we dont need all the CRM users to be added as users/players in the Gamification Portal. Is it possible to import a selected group of users manually?
This issue has nothing to do with the number of users, because up to 4000 users can be connected.
You could refer to this article: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/gamification/manage-gamification-in-dynamics-365-online#install-dynamics-365---gamification
I encountered the same problem as you during the test. After finding the reason, I found that the corresponding user is not imported in the Users list of the Gamification Portal (View with Global Admin), so the user cannot access the Gamification Portal.
So you should import your account into Gamification Porta.
You can import user information into Gamification by clicking on Send Users in Gamification Settings. Then in the Users list to see if the user has been imported successfully. If the import is successful you should be able to access Gamification Portal.
Thank you Lu Hao, now I can access and navigate in the Gamification portal. Much appreciated your help.
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