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Our customer uses Management Reporter for Financial Reports. Until last week the Financial Reports matched with AX General Ledger Trial Balance.
This week we noticed that some transactions from july (period is still open) is missing. Exmaple:
Also budget transactions are missing from the Budget report.
What could have happened this week in the environment that causes the problem? How is this fixed?
Where does Management Reporter get the data to reports? Is there possibly something wrong with data collection from AX database to Management Reporter database?
How often normally the transactions should show in Management Reporter. If I post a transaction today does it show in the Management Reporter reports immediatelly?
Where is the connection to AX database configured and is there a place where I can see some log?
Management reporter uses a DataMart database for reporting, Transacions from AX are synchronized with this data mart. You can check if the integration is still running on the machine where MR is installed.
The synchronization of data is around every 45 seconds.
Please check if the integration is still running.
thanks for the advice! We found the log and the integration had stopped. AX-MR credentials password was changed and this stopped the processes.
Glad you found the problem. Credentials are one of the possible problems.
Can you verify an answer to have this thread marked as answered? Then other people with the same question can see the problem was solved.
Although I am using Dynamics GP, I was able to follow your suggestions about checking the log file; I restarted the services and now everything is working. I am getting the correct figures in my Balance Sheet in RM. Thank you very much.
I have the same problem, i found a duplicate transaction also there are a transaction from another Periodplease it's very urgent I really waiting your reply.
As this thread has been answered and you apparently have another problem it would be best to create a new question. Then you can control the status and we know if you solved your problem or not.
Please also provide in that new question if the transaction is only duplicate in MR or also in your ERP system itself.
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