D365 Contact Center: Setup Voice Channel with Azure Communication Services (ACS) – Part 1

Introduction In Contact Centres, the “Voice” channel is a critical channel because customers call when issues are urgent or complex, and they want a human fast. Voice channel in D365 Contact Centre lets you route those calls to the right agent/queue and track the full interaction history in CRM. To make it work end-to-end, you … Continue reading D365 Contact Center: Setup Voice Channel with Azure Communication Services (ACS) – Part 1 →